Victoria BC Spa Reviews

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Victoria BC Spa Reviews

Amatista Spa at Bear Mountain provides one of the best spa experiences on Vancouver Island. Featuring new and innovated equipment, our hotel spa can offer customized experiences , tailored to your needs.

Amatista Spa in Victoria has received many 5-star reviews and have won awards for our dedicated customer service. Below are a few reviews our spa has received from around the internet. We appreciate feedback from our valued customers as we are always looking for ways to improve.

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4.6 Stars - Based on 69 User Reviews
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4.8 Stars - Based on 12 User Reviews
  • A remarkable experience! Reese (the spa manager) and Eryn (our registered massage therapist) were awesome! Thank you for a great first experience at Amatista Spa at Bear Mountain Resort.

    Eric Tan Avatar
    Eric Tan

    negative review This used to be my favourite spa, hands down, but I’m sad to say that when it changed hands it has never been the same. The treatments and staff are still great but the experience is definitely lacking now. I miss all the little things and details that made you feel pampered; the small snacks in the lounge, the almonds, chocolates etc. I miss all the extras in the changerooms; toothbrushes, nail files, hairspray, deodorant, mouthwash, you name it, it used to be there. There are absolutely no spare towels in the changerooms and no more hairdryers, and the sewer smell in the toilet area was really bad. The steam room and sauna have not been operational once since the new owners took over and even the outside mineral pool was closed. The nice, pampered feeling spa experience is really gone. I think prices should be lower until you have the full spa up and running. At these prices people deserve to have the full experience and all amenities available to them. Please tell me things will get better???

    Lindsay Jenkins Avatar
    Lindsay Jenkins

    The spa treatment (custom facial) was lovely and the treatment provider was top notch. I was a little disappointed in the lack of products available in the change rooms as they used to have many available but perhaps this has stopped due to COVID. I think it could be started again. The mineral pool is a little dated and could use an update however the location and view can’t be beat. I sat outside prior to my treatment and the chairs hadn’t been swept clean and there was bird poop on them. This could easily be wiped off daily- it definitely hadn’t been done in a few days.

    The products used are lovely however this time they weren’t provided after for purchase. I’m sure I could have asked but usually they are on a tray ready for purchase.

    Overall it’s a lovely experience and the provider was lovely.

    Joanna Snow Avatar
    Joanna Snow
  • Very attentive to our needs. Jackie picked up on a comment we made (somewhat in jest) but turned around and made it better. Or more accurately beyond expectations! Fantastic experience. This will be my go to spa!!!!

    Colleen Williams Avatar
    Colleen Williams

    My best friend and I visited Amatista Spa a month ago for side by side Illumination facials and we absolutely loved every moment of our experience. The entire facility and views from the waiting area were beautiful, and our couples treatment room had a stunning glowing salt wall and fireplace which we loved!! Even the linens on the treatment tables were some of the most comfortable I've ever experienced in a spa. Our therapists were very skilled and our skin felt so amazing afterwards. I went on a multi week vacation right after our visit and my skin looked glowing in all my photographs and stayed free of any breakouts. As someone who has worked in the spa industry for several years and received treatments from many estheticians/therapists I would highly recommend Amatista Spa! We ended up visiting the Bear Mountain restaurant after our spa services and were given complimentary mimosas with our lunch which was a wonderful touch to end a perfect experience. Looking forward to visiting Bear Mountain Resort again!

    Laura Young Avatar
    Laura Young

    WOW! - What an incredible place to get pampered - the setting, the mood, the calmness of the staff, the lounge where you transition from the hectic day to day preparing yourself (with complimentary water and delicious tea) for this AWESOME experience; all of which adds to the incredible experience at Amatista Spa; the salt room - highly recommend to get the upgrade; Amber and John for wonderful massages, with Amber and Tammy for awesome facial massages - definitely going back on a more frequent basis - all in all - what a GEM!!! - Great job Amatista team!!!!

    Newcastle 1926 Avatar
    Newcastle 1926

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